Refund policy

Right of withdrawal — 14 days

You have 14 calendar days from receiving your order to withdraw from the purchase, no reason required. Let me know by email at info@letramap.com within that time and I'll send you return instructions. Once I receive the print in its original packaging and in the same condition it was sent, I'll refund the full amount to the original payment method. Return shipping is at the buyer's expense.

Exception: bespoke orders

Bespoke prints ("Your custom print" and Projects) are exempt from the right of withdrawal, as they are made to your specifications. Once you approve the design proof, the order cannot be cancelled. Before that approval, you can cancel at no cost.

Damages or defects — warranty

If your print arrives damaged in transit or has a manufacturing defect, send me a photo at info@letramap.com within 48 hours of delivery and I'll arrange a replacement at no cost. The legal warranty for defects covers 3 years from delivery.

To make returning items as convenient as possible, we have designed our returns procedure to be quick and easy:

Step 1 - Notification

To initiate the returns process, you need to email info@letramap.com, quoting your order number and stipulating the reason for the return.

Step 2 - Returning the goods

As soon as we receive your notification, we will provide you with detailed instructions on how to return your order.

We require items to be returned in good condition, in the full original packaging.

Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 30 days.

Please note: unfortunately we cannot refund shipping costs for orders delivered outside the European Union, unless the product is faulty or damaged.

Faulty goods

If you believe there is a fault with your goods you should notify us immediately. Where a genuine defect is found and the fault is rectifiable, reprints will be made and sent at the earliest opportunity. Faulty goods that cannot be rectified will receive a full refund instead.

Customers should refer to Section 4. (Specifications) of our terms and conditions regarding slight colour variations that can occur in relation to how the images and frames are displayed online as minor distinctions will not warrant the finished product to be classed as faulty.

Exchanging goods

We are unable to offer different goods in exchange for the ones you return so if you would like to order something else, please place a new order through the website and this will be treated as a separate transaction.

Goods supplied in error

If a product is supplied in error, arrangements will be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, therefore, essential.

Unwanted Art on Demand goods

Please note that since all our products are made to order, accepting the return of a non-faulty item is at our discretion so you should refer to our terms and conditions for clarification of the formal agreement between us.